Press Release

Kroger Announces Second Division to Stop Accepting Visa Credit Cards Due to Excessive Transaction Fees

142 Supermarket and 108 Fuel Center Locations Across Seven States to No Longer Accept Visa Credit Cards Beginning April 3

Decision Will Help Keep Prices Low for Smith's Customers

Company Release - 3/1/2019 8:00 AM ET

CINCINNATI and SALT LAKE CITY, March 1, 2019 /PRNewswire/ -- The Kroger Co. (NYSE: KR) today announced that its Smith's Food & Drug Stores division will be the company's second banner to stop accepting Visa credit cards as a form of payment, beginning April 3, 2019. Smith's will continue to accept all other forms of payment.

The Kroger Co. Logo (PRNewsFoto/The Kroger Co.) (PRNewsFoto/The Kroger Co.)

The excessive interchange and network fees that Visa and its issuing banks charge retailers drive up food prices for all customers. Visa's fees are the highest of any credit cards accepted in Smith's and exceed grocery store margins in the highly competitive food retail industry.

"Visa has been misusing its position and charging retailers excessive fees for a long time," said Mike Schlotman, Kroger's executive vice president and CFO. "They conceal from customers what Visa and its banks charge retailers to accept Visa credit cards. At Smith's, Visa's credit card fees are higher than any other credit card brand that we accept. Visa's excessive fees and unfairness cannot continue to go unchecked. That's why, starting April 3, Smith's will accept all forms of payment except Visa credit cards."

Smith's is the second Kroger banner to decline acceptance of Visa credit cards. It follows Foods Co. Supermarkets in California, which stopped accepting Visa credit cards in August 2018. While no other Kroger banners are presently affected by this announcement, Kroger continues to explore options to reduce the cost of accepting credit cards in order to keep prices low for customers.

Smith's stores will continue to accept all other forms of payment, including major credit cards such as Mastercard, Discover, and American Express; cash and checks; electronic benefit transfer cards from SNAP and WIC programs; and MasterCard and Visa debit cards both with and without PIN and health savings account cards.

Smith's employs more than 20,000 associates and operates 55 stores in Utah; 45 stores in Nevada; 23 stores in New Mexico; 7 stores in Wyoming; and 4 stores each in Idaho, Montana and Northern Arizona. 

"Grocery is a competitive business and our ability to keep prices low for our customers depends on controlling costs," said Kenny Kimball, president of Smith's. "To help our customers through this transition, we have great offers inside our Smith's stores today, including double rewards points towards fuel purchases and other promotions to save on groceries."

Smith's is offering all customers double the rewards points towards fuel purchases through May 21. Additional savings in groceries and fuel are available for qualifying customers. Smith's invites customers to visit their local store to learn more.

To download photography and video of a Smith's store, visit here.

About Kroger:
At The Kroger Co. (NYSE: KR), we are dedicated to our Purpose: to Feed the Human Spirit™. We are nearly half a million associates who serve over nine million customers daily through a seamless digital shopping experience and 2,800 retail food stores under a variety of banner names, serving America through food inspiration and uplift, and creating #ZeroHungerZeroWaste communities by 2025. To learn more about us, visit our newsroom and investor relations site.

About Smith's:
At Smith's Food & Drug Stores, a division of The Kroger Co. (NYSE: KR), we are dedicated to our Purpose: to Feed the Human Spirit™. We are nearly twenty-thousand associates who serve thousands of customers daily through food inspiration and uplift, and creating #ZeroHungerZeroWaste communities by 2025. Smith's operates 142 retail food stores and 108 fuel centers in Arizona, Idaho, Montana, New Mexico, Nevada, Utah and Wyoming.

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SOURCE The Kroger Co.

The Kroger Family of Companies